We're open 24/7 online ~ Normal shipping has resumed.

Refunds & Exchanges

ONLINE RETURN POLICY

 

We want to ensure you love your purchase and are happy with the quality and fit. If for any reason you are not happy with your purchase please return it to us within 14 days of the original purchase date. 

For full priced items, we will either exchange it or provide a store credit, provided that the items are in original condition, unused, unwashed and accompanied with the original packaging. 

If you think the item you have received may be faulty we will happily assess the item and provide a solution in the form of repair, replacement, store credit or refund.

The return of all items is the responsibility of the customer and only tracked items will be accepted. Please retain tracking information until your return has been processed. 

WE HAVE RECENTLY UPDATED OUR RETURNS PROCEDURE.

If you purchased after 10th Jan 2022 please see the printed return form that was included with your order. 

If you purchased on or prior to 10th Jan 2022 please follow the below procedure. 

Simply fill in this return form (click to download) and return your item to the below address:

Five Percent Brands Returns
51 Te Kio Crescent
Papamoa Beach, Tauranga, 3118

Please note that any shipping fees you’ve paid are not refundable i.e shipping costs incurred on the original order (if it wasn’t free shipping), as well as the shipping cost you have incurred to return it to us (unless the item is faulty)

SHOPPED OUR SALE?

Uh oh, lucky you read this first because all clearance items cannot be returned or exchanged. All clearance sales are final.

CUSTOM EMBROIDERY

Please ensure you choose carefully when ordering items with custom embroidery as we do not offer refunds or exchanges on custom items.

CAME TO THE MARKETS?

If you purchased one of our products at the markets please email support@fivepercentbrands.co.nz with the below information:

  1. Your full name
  2. The date you attended the market
  3. The name of the market
  4. What product you purchased.
  5. Our warehouse team will then respond and let you know when our next market is so you can exchange in person or advise how to proceed.